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Laurentides sector

Information

The RTM Laurentides sector provides public transit service by bus and taxibus in the cities of Blainville, Bois-des-Filion, Boisbriand, Deux-Montagnes, Lorraine, Mirabel, Pointe-Calumet, Rosemère, Sainte-Anne-des-Plaines, Saint-Eustache, Sainte-Marthe-sur-le-Lac, Sainte-Thérèse, Saint-Jérôme and Saint-Joseph-du-Lac.

Customer service

 

Taxibus

View the list of stops

In order to provide better service to low-density residential areas, a taxibus service (booked in advance) is available for certain sectors.

To reserve or modify your commute, you must call at least one hour in advance (two hours for travel in Saint-Benoit or Saint-Hermas), by calling the taxi company that provides the service on the line you wish to use. Note that such commuting is only permitted between different sectors (it is not permitted within a single sector).

Routes and reservations 
When booking your reservation, you will have to provide the following information:

  • Your name and telephone number
  • The numbers of the pick-up and drop-off stops
  • The time of departure or arrival at destination
  • Your mode of payment (OPUS card, cash or transfer)
  • Your OPUS card number if you will be paying for the trip with it (make sure the card is valid)

The dispatcher will confirm the time at which you will be picked up at your stop. Make sure you are at the stop five minutes early. If you are absent at pick-up time and have not given sufficient advance notice, you become liable for a $25 fine.

Saturday service on statutory holidays. The taxibus driver can give you a transfer, which you can then use to get on a bus, just as you can use a transfer from a bus to get on the taxibus. When you board, you will have to either:

  • Pay the taxi driver the exact amount of the fare in cash
  • Hand over a valid transfer, or
  • Present your OPUS card or any other valid transit pass (note that "six-trip" cards are not accepted).

Fares
Using the taxibus costs the same as the regular bus service. To determine the fare, refer to the fare schedule. In the PDF schedule, view the list of stops on the line  to find out what metropolitan zone is assigned to each of the stops.

The following transit passes can be used to pay for trips by taxibus (note that "six-trip" cards are not accepted):

  • Payment in cash
  • Passe-Temps
  • Passe-Atout
  • Passe-Soleil
  • RTM Laurentides monthly pass
  • Monthly RTM pass

En tout temps, le RTM Laurentides se réserve le droit de vérifier si vous êtes en possession d’un titre de transport valide au moment de votre déplacement. Pour la carte OPUS chargée d’un titre, la vérification peut être faite à distance. Si vous utilisez le service de taxi collectif sans un titre de transport valide, vous êtes passible d’une suspension de service et d’une amende de 25 $.


Integrated bus lines (school period only)

View the list of stops

At all times, RTM Laurentides reserves the right to verify that you possess a valid transit fare while travelling. In the case of an OPUS card loaded with a fare, this verification may be done remotely. If you use the taxibus service without a valid transit fare, you may have your service suspended and become liable for a $25 fine.

 
OPUS card – What it is (In French)   

Ethical code of behaviour (In French)

How to find your bus stop (In French)


Vélo-bus service

Cycling to work, to school or to parts unknown? The Vélo-bus makes your bike trip easier! Ride the Vélo-bus with your bike free of charge, to and from the stop of your choice, anywhere on the network! Buses are equipped with a bike rack for up to two regular bikes. First come, first served! No reservations required. Maximum of two bikes per bus.

Children's bicycles and tandem bikes are not accepted. No bicycles are allowed inside the bus. To use the bike rack, you must be aged 16 or over, or be accompanied by an adult.

Vélo-bus availability:

  • April 15 to August 31, until 9:30 p.m.
  • September 1 to October 31, until 7:30 p.m.

 

Loading the bicycle 
Before the bus arrives, remove all accessories (basket, water bottle, purse, child seat, etc.) from your bicycle. Tell the driver you want to use the bike rack. To secure your bicycle:

  1. If the rack is closed, hold your bicycle in one hand and, with the other hand, pull the handle upwards to release the locking mechanism.
  2. Then, lower the rack.
  3. Lift up your bicycle and place its wheels in the spaces provided. The first bicycle racked should be closest to the front of the bus.
  4. Bring the locking arm down on the bicycle tire as far as it will go without touching the frame or the  front fender.
  5. You are responsible for securing your own bicycle. Drivers are not authorized to leave their seat. 

 

Unloading the bicycle 
To unload your bicycle:

  1. Before coming to your stop, tell the driver that you want to retrieve your bicycle.
  2. Bring the locking arm to its horizontal position.
  3. Remove your bike from the rack.
  4. If there is no other bicycle on the rack, bring the locking arm down until it locks closed.
  5. Back away from the bus and signal the driver that the way is clear.
  6. RTM Laurentides is not responsible for bicycle thefts or damages during transport via the Vélo-bus service.

 

Group outings

Are you thinking of travelling as a group? Simplify your travel by purchasing group tickets. Certain conditions apply. Contact our customer service at least 10 days in advance. We can prepare for your outing and make it possible for your entire group to board. The driver will be advised in advance. Ideally, such outings will take place outside of rush hours, or between 9:00 a.m. and 3:30 p.m. or after 7:00 p.m. from Monday to Friday and on weekends.

The fare schedule in effect applies. If you are paying in cash, each person must have the exact fare to pay for his or her trip.

 

Infobus

Alerts are sent only in the event of major network disruptions, such as a snow storm or accident that seriously impacts traffic. Subscribe to receive alerts by email.

Subscribe to Infobus (in French)

Paratransit

Consult the exo paratransit service page to:

  • Learn more about applying for paratransit service
  • Reserve paratransit service
  • Contact us
  • Read our pamphlet and customer guide (in French)

 

Territory served

Transit is available in the following territories:

  • Blainville
  • Boisbriand
  • Bois-des-Filion
  • Deux-Montagnes
  • Lorraine
  • Mirabel
  • Oka
  • Pointe-Calumet
  • Rosemère
  • Saint-Eustache
  • Saint-Jérôme
  • Saint-Joseph-du-Lac
  • Saint-Placide
  • Sainte-Anne-des-Plaines
  • Sainte-Marthe-sur-le-Lac
  • Sainte-Thérèse

The paratransit service is also available for off-territory or ‘metropolitan’ travel. For more information on metropolitan travel schedules and zones, contact us.

Online payments for paratransit customers

Did you know that you can purchase your monthly passes on our website? Payment by credit card or Paypal is accepted.

View the payment form (in French)

 

Note: Virtual monthly passes are valid from the first to the last day of the validity month. Reservations will be made in accordance with the regular commute reservation policy.

For more details, contact the paratransit call centre.

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