The territory served by on-demand transportation service extends mainly south of Highway 25, and includes the Terrebonne bus terminus, the Guzzo cinema, Vieux-Terrebonne and the industrial districts of Lachenaie and Leveillé.

All boarding and disembarking takes place in the area identified on the map.

Exo has recently adopted a unified technological platform consolidating all its on-demand transportation services within its territory. Until very recently, the pilot projects in Beloeil-McMasterville and Terrebonne used two separate applications. The deployment of the new user application is happening gradually. Ultimately, all current and future exo on-demand services will be available through this new booking application.

Exo on-demand offers 2 other booking options, either via the dedicated website or by calling 1 833 allo exo (255-6396) during our customer service hours to book your trip from Monday to Friday between 6 a.m. and 8:30 p.m.
Please note that Customer Service is available from 9 a.m. to 5 p.m. on holidays.

New! You can now communicate with us via chat.

You may transfer to a regular exo line or the Terrebonne bus terminal. Be sure to hold a valid fare for your transfer.

You will receive a notification 15 minutes and 5 minutes before its approach. Please present yourself at the stop 5 minutes beforehand. You can follow your vehicle in real time on the app.

No, this service is provided by cars and they aren’t equipped with bike racks.

Only service animals or animals in cages are accepted on board on-demand transit vehicles.

Luggage must not take up additional space in the vehicle, as the service is provided by cars, and you may be paired with other clients. The trunk of the vehicle is reserved exclusively for folding strollers and mobility aids.

Only mobility aids are accepted in the trunk of the car. The customer is responsible for placing the stroller inside the vehicle. Packages that can be placed on the lap are also accepted in the car.

Any customer who loses an item must go to the ticket office at the Terrebonne terminus to check if it has been found.

No, exo on-demand is a public transit service. The vehicle may stop on route to pick up other customers travelling in the same direction as you. No more than three (3) passengers will travel aboard the vehicle.

Testing the service with smaller vehicles allows us to compare it with the pilot projects already underway in Beloeil and McMasterville (which feature minibuses and midibuses)

The vehicles are designed to accommodate three (3) people on board.

The app will provide a boarding location at the intersection closest to your point of departure and point of arrival.

Yes, you can be accompanied by a maximum of 2 persons (children and/or adults). However, when making your reservation, you must obligatorily indicate the total number of passengers on your ride, including yourself, because the number of passengers allowed on board (3 persons at most) is calculated in real time.

If the route you request is more efficient by bus, we will direct you to the regular lines.

Also remember that by choosing the bus, you can select a route according to a specific arrival time.

If the your departure and arrival intersections are less than 750 meters apart, the exo on-demand service is unfortunately not available.

There is no on-demand transport service on public holidays.

Here is the list of public holidays:

Holidays	Dates
New Year’s Day	January 1
Day after New Year’s Day	January 2
Good Friday	Friday before Easter Sunday
National Patriots’ Day	Monday preceding May 25
Quebec National Day	June 24
Canada Day	July 1
Labour Day	First Monday of September
Thanksgiving	Second Monday of October
Christmas Day	December 25
Boxing Day	December 26

Reservations can be made via the exo on-demand transport app, the dedicated website or by calling Customer Service during opening hours.

Yes. If no vehicles are available, you will have to wait and try to reserve again a bit later. If the proposed timing doesn’t suit you, regular exo bus lines will still be available during the regular service hours in effect.

Trips must be booked in real time.

It is important that you ensure you ride in the right vehicle. Identify your ride thanks to the name of the driver and the vehicle’s colour and model. exo à la demande stickers are also on the vehicle.

The app will select and identify the intersection closest to your points of departure and arrival. The app will show you the shortest route to get there.

If you reserve by phone, the agent will indicate which intersection to go to and the distance to get there.

You may book your trip when you need to travel, i.e. in real time, via the mobile app, the web platform or by calling exo Customer Service during business hours.

You can cancel your trip on the mobile application and on the web platform. You can also cancel by phone, Monday to Friday, from 6 a.m. to 8:30 p.m., and from 9 a.m. to 5 p.m. on weekends and public holidays.

Please note that a 15-minute delay between the cancellation time of your trip and the start of the boarding time for the new trip is required.

If a customer does not cancel their reservation and is not present at the stop at the scheduled time, a note of “absent” will be made in their account and they will be sent an email.

Please note that it is important to cancel your trip to allow other customers to use the service and prevent the car from making an unnecessary trip. Exo reserves the right to take action in the event of misuse.

To avoid delays for other reservations, the driver cannot wait for you at the bus stop. If you are absent, he will make sure to indicate that you have not used the service. Your absence will be noted in your account. Exo reserves the right to take action in the event of misuse.

If your plans suddenly change, you may cancel your trip up until one minute before the time of your departure. Cancelling in advance is important, as it allows us to give the spot to another customer.

Yes! Simply enter the number of people who will be traveling when making your reservation. From your main account, you can also add multiple traveler profiles.

By creating these traveler profiles, you can specify the specific needs of each additional traveler, allowing us to offer vehicles suited to your journey.

Please note that up to 3 people can be accommodated in the same vehicle.

Yes, the terms of use for exo buses and free transportation for children also apply to this service. To book a trip, each passenger must have an account in their name and download the exo on-demand app for an optimal experience. You may create a reservation for another account by calling exo Customer Service.

Children under 11 accompanied by an adult are entitled to one free ticket.

The same conditions for free transit apply to all public transit authorities. For more information, please refer to the ARTM’s Fare Terms and Classifications.

They are available in French via these links:

• Terms of Use
• Privacy Policy

The rates and fares are equivalent to those of the regular bus service for the Terrebonne-Mascouche sector (zone c).

Children under 11 accompanied by an adult, and residents of Terrebonne or Mascouche aged 65 and over with a photo OPUS card, are eligible for a free trip.

For more information on applicable rates, please consult the ARTM rate schedule.

The tickets and fares are equivalent to those of the regular bus service, such as a monthly pass or a ticket valid for the Terrebonne-Mascouche sector (zone c). You can also pay in cash on board the vehicle (exact change is required).

When boarding, you will need to present an OPUS card, a non-rechargeable smart card (L'Occasionnelle) or the exact change for the trip.

We invite you to consult the ARTM price list to see all the titles available to use the exo on-demand service.